Patient Rights & Responsibilities


You have the right to:


• Register and receive treatment regardless of your age, sex or sexuality, ethnic origin, religious beliefs, disability or nature of your health problems as long as you reside within the practice boundaries and qualify for NHS treatment. Details of the practice boundary can be obtained from the reception staff.

• Consult with a GP within 24 hours for urgent medical problems.

• Access to a suitably qualified a medical professional within 48 hours.

• Access to a doctor outwith normal surgery hours.

• Have your treatment explained to you.

• Confidentiality.

• Receive information on health services.

• Gain access to an interpreter.

• Complain, without discrimination, if there is a problem.

• Have a relative, friend or chaperone with you (except in extreme cases when specifically asked not to).


You are responsible for:


• Making and keeping appointments. Please notify the surgery in good time if you are unable to attend.

• Behaving in an acceptable manner and treating all staff with courtesy and respect.

• Keeping young children in your care under constant supervision and ensuring that they behave appropriately.

• Switching off mobile phones whilst on the surgery premises.

• Informing the practice of any change of name, address or telephone number.