Patients are to phone the Flow Centre number directly to access Minor Injury assessment.
Patients who meet the inclusion criteria below will initially be offered a Video Consultation (VC) if they have a smartphone or a Face to Face appointment if they do not. Following a VC consultation the Nurse Practitioner will either give the patients self-care advice or book a face to face appointment.
Opening hours: 08.00 – 20.00 Monday to Sunday inclusive
Tel: 111
Inclusion Criteria:
- Patients 8 years old and over
- Must be able to make own way to Minor Injuries Unit (can be either RIE Edinburgh, RHSC, SJH or WGH)
- Injuries within 14 days
- Wounds less than 24 hours old with controlled bleeding with or without foreign body
- Foreign body in nose or ear
- Crush injury to fingers/toes with no wound
- Ring removal from fingers/toes
- Minor burns or scalds (not involving hands, face or genitals)
- Head and face injuries not in exclusion criteria
- Eye injuries not in exclusion criteria
- Limb injuries (below shoulder or below knee)
- Animal bites including insect bites and stings
- Patients with fracture that require review after being treated outwith NHS Lothian
- Animal bites with localised swelling and no evidence of allergic reaction
Exclusion Criteria:
- Patients 7 years old or under
- Patients who require transport to or from MIU
- Injuries that happened more than 14 days ago – advise back to GP
- Wounds that happened over 24 hours ago – advise back to GP
- Head injuries with loss of consciousness, vomiting/disturbed vision/altered behaviour, underlying blood conditions or patient on anticoagulants
- Human bites
- Dangerous mechanism of injury eg fall from higher than patients ow height or road accident with combined speed of 40mph
- Intoxication or overdose
- Minor burns and scalds to neck, face and genitals and chemical burn
- Eye injuries with visual disturbance or penetrating injury
- Insect bites with non-localized swelling or evidence of allergic reaction
- Injury or foreign body to abdomen, chest or back
- Unsafe environment/social circumstances
Children Age: | Video Conferencing consultation | Booked face to face appointment |
Children under 1year old | Not suitable | NO. Self present to RHSC or SJH |
Children 1 year to 7 years | Not suitable for VC consultation. Book face to face if meets clinical criteria | YES – WGH, SJH or RHSC only |
Children 8 years to 16 years | Suitable for VC consultation if meets criteria | YES – WGH, SJH or RHSC onlyRIE ED does not see children under 16 years old |